Arcadia : Data Analyst – CX Ops

Job Information

Location : Chennai
Experience : 0-2 years
Type : Full-Time
Work Type : In-Office

About Company

  • Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Key Responsibilities

  • Understanding the domain and process of generating, monitoring, and delivering energy data to Customers
  • Possessing good communication, analytical skills, team interaction, and proficiency in using computer systems
  • Speedy on-boarding of Customers, set-up and initiation of processes as per Customer requirements
  • Delegation of tasks to team members, troubleshooting issues / escalations
  • Verifying and ensuring data accuracy from team, tracking and reporting and customer interaction
Skills Preferred
Minimum Qualifications
  • BS/MS in Computer Science, Physics, Mathematics or equivalently technical subject areas.

SKILLs Required

  • 0-2 years of relevant work experience
  • Knowledge and prior experience using software systems for monitoring / tracking / reporting
  • Proficiency in MS Excel (using Pivots, formulae etc.)